Introduction
Digital accessibility in the banking, financial services, and insurance (BFSI) sector is no longer just a necessity. The moral responsibility of ensuring everyone has access to BFSI services makes it a legal requirement. Today’s inclusive, accessible digital platforms do much more than comply with regulation: they build trust, deepen customer loyalty, and open new markets. In this blog, we’ll unpack how accessibility intersects with compliance, ethics, and business value.
Legal Imperatives in BFSI Accessibility
With accessibility lawsuits in the United States projected to rise nearly 20 percent by 2025—by a recent study—meeting accessibility standards is a critical business and legal priority for BFSI organizations. To mitigate the risk of legal consequences, financial institutions need to adopt accessibility in their digital platforms. Accessibility standards shape how BFSI platforms are built across the globe—from the ADA and Section 508 in the United States to EN 301 549 in Europe, along with the WCAG providing global guidance. For BFSI organizations, aligning with these regulations protects reputation, reduces risk, and creates equal opportunity for every user.
Ethical Responsibility to Serve All Customers
Digital Accessibility should be a core ethical commitment for the BFSI sector. When banks, insurers, or fintechs build platforms that people with visual, auditory, cognitive, or motor challenges can’t use independently, they’re effectively excluding a significant portion of society. This is especially pressing, as, according to a report, only about 2 percent of web pages, globally, meet 70 percent or more of WCAG 2.2 Level AA criteria. This means many institutions are failing in ways that make self-service impossible for several users. Firms can gain an edge in customer experience and brand reputation by incorporating accessibility. When you design for everyone, you demonstrate inclusive thinking, which resonates especially well in a sector where trust is currency.
Business Benefits of Accessible Digital Platforms
When digital platforms are inclusive, they perform better across every business metric that matters. Here’s how accessibility drives real value:
- Expanded market reach opens up a broader customer base to include those with disabilities.
- Stronger customer loyalty through inclusive services leads to trust and long-term relationships.
- Improved online visibility through accessible digital experiences.
- Lower legal risk on compliance with ADA, WCAG, and Section 508 standards.
- Competitive edge, as per an article, where 94 percent of financial professionals said that accessibility enhances competitiveness, and 92 percent linked it to higher retention.
These benefits contribute to a stronger brand reputation and drive sustainable business value.
Amnet’s Role in Promoting Accessibility
The road to accessibility requires comprehensive audits, compliance consultation, and remediation services. At Amnet, we cover all this while also conducting training and workshops on accessibility best practices. Our tools and services are effectively leveraged to meet compliance and accessibility standards across all documents and multimedia content.
With Amnet’s support, BFSI organizations can confidently deliver accessible, compliant, and inclusive digital experiences.
Conclusion
Digital accessibility isn’t just a requirement; it’s a responsible way to do business in BFSI. When organizations design websites, apps, and documents that everyone can use, they not only stay on the right side of the law but also uphold ethical standards. Working with Amnet ensures BFSI institutions can achieve inclusive, legally compliant, and ethical digital experiences. Get in touch with us to know more.
Sources
- https://amnet.com/digital-accessibility-for-bfsi/.
- https://www.includia.com/blog/posts/international-accessibility-laws-2025/.
- https://www.audioeye.com/digital-accessibility-index/2025/key-insights/.
- https://financialit.net/blog/digitalaccessibility-financialinclusion/why-digital-accessibility-has-become-crucial?
- https://www.w3.org/TR/WCAG21/.
- https://www.ada.gov/resources/web-guidance/.
